Customer Success Executive

Description

We're looking for an ambitious Customer Success Executive. Your main responsibility is to support our School Partnerships Managers in building and maintaining our relationships with schools around Australia.

​

Your success will be heavily influenced by quality conversations and the quantity of those conversations. You will be assigned realistic targets that will equate to a healthy on target earning.

Your Role

Within the role you will be working with the wider BD team:

​

• Managing existing partner schools to ensure product satisfaction

• Attracting new schools to the platform and building market share

• Developing and driving initiatives to help achieve business goals (e.g. content, webinars, PD activities)

• Working with the broader partnerships and content teams

• Leverage school partnerships to develop parent subscriptions

• Attending network meetings and events to build market awareness and relationships

• Engage with peak bodies to develop relationships in school markets

About You

Core competencies:

​

• Be motivated, results driven and able to work to deadlines.

• Be able to work independently and in a team environment.

• Strong written and verbal communication skills.

• Strong negotiation skills, sales focus, results oriented, persuasive, reflective listening and rapport building.

• Attention to detail.

• Ability to handle multiple tasks.

• High level of personal commitment, enthusiasm and energy.

• Ability to sustain exemplary levels of performance against targets.

• Ability to adapt to a constantly changing environment.

• Experience with CRM (or willingness to learn).

• Experience with email marketing platforms (or willingness to learn).

About Us

Benefits

​

• Flexible working opportunities

• Travel opportunities

• Competitive Salary